Brokers' BackOffice

about us

About us

Your trusted partner. We are a Sydney based outsourcing firm specialised in handling loan processing and other back office activities.

Practical and affordable. We provide excellent service for a very reasonable fee. There are no fixed costs or commitments as the fee is charged on a case-by-case basis.

Exceeding your expectations. We don't just do data entry, we go beyond the call of duty. We keep adding value until the loan is fully settled.

Our services

Your trusted partner. We are a Sydney based outsourcing firm specialised in handling loan processing and other back office activities.

pay-per-application

Pay Per Application:

Broker partners may choose to pay based on the number of applications processed by the team. Under this model, we have three service packages: Basic, Lodgement and Follow Up package.

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team-member

Dedicated Team Member:

We also provide fully trained and deicated loan processing officers to work as part of your team. You have the flexibility to hire a team member either for 20 hours or 40 hours per week.

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Why use Brokers' BackOffice?

  • Robust IT security controls. We are ISO certified.
  • Experienced team with 70+ current team members.
  • 120+ happy clients who use our services regularly.
  • Approved with majority of the aggregator groups.
  • Secure and trusted provider, your data will remain confidential.
iso

Practical outsourcing

We pride ourselves in delivering genuine expertise and unparalleled specialisation in mortgage industry's back office support.

transform

Transform

If you had ever wished you had a bit more time with your clients and spent less time poring over your paperwork, outsourcing with us may well transform your business.

grow

Grow

Decide today whether it is better to spend time on entering data in your CRM or true value lies in networking, marketing and growing your clientele.

streamline

Streamline

We provide excellent service for a very reasonable fee which involves no fixed cost and commitment. Fee is charged per application processed.

Testimonials

Check what some of our happy clients say about us. We would be happy to provide more references, if required.

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Chris De Jesus

I've been using Brokers BackOffice for about 12 months now and cannot thank enough the entire team for making loan processing and file lodgement a seamless process for us. Brokers' BackOffice's technical knowledge, flexibility, and responsiveness have all surpassed my expectations. I love their work and recommend anyone wishing to outsource their loan processing services.

Get in touch

Our team of highly skilled loan processing officers are ready to assist you the best way forward. Get in touch with one of our experts to know more.

Insights

What’s making 2025 so challenging for mortgage brokers?

Running a small or medium-sized mortgage broking business isn’t easy. Regulatory changes, market uncertainty, and evolving client needs mean there’s a lot to manage every day.

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The 5 C’s of Mortgage Post-Closing Every Broker Should Know

Many brokers focus heavily on getting the loan approved and closed, but what happens after that often gets overlooked. Post-closing is not just a formality. It plays a vital role in ensuring loan quality, investor trust, and long-term business sustainability. Incomplete documents, missing signatures, or slow follow-ups can lead to funding delays, penalties, and reputational damage.

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Why should financial advisers have an outsourced paraplanner partner?

The journey of a financial adviser is fraught with the balancing act of managing direct client engagements while navigating a range of administrative tasks. Ideally, advisors should focus on strengthening relationships and expanding their client base, but the reality often looks very different. The constant demands of paperwork, compliance regulations, and detailed reporting consume their time and minimise their ability to focus on strategic growth.

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Team bonding

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Major aggregators

We have partnered with major brokerage firms from a variety of aggregator groups. Our team can handle all major CRMs and also application lodgement with a range of different lenders.

nab
fast
loan-market
ING
AMP