Our Story: Pioneering Loan Processing Services in Australia

Brokers' BackOffice is a Sydney based outsourcing firm specialised in handling loans processing for mortgage brokers operating in Australia. Over time we have become a strategic partner for many successful mortgage broking firms. We take pride in saying that we understand the mortgage industry very well.

Our team is specifically trained in handling loan processing and other back-office activities for mortgage brokers. Our service offering ranges from simply preparing an application in ApplyOnline for brokers' review to providing full support at every stage of the loan application until its settlement.

Besides offering loan processing services, we take pride in owning another popular brand, Accxpert, which is dedicated to delivering accounting outsourcing services to accounting firms and small businesses operating in Australia.

We provide excellent service at reasonable fee with no fixed cost and commitment. Fee is charged on a case-by-case basis.

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Our mission: Empowering Mortgage Brokers

At Brokers BackOffice, our mission is to empower mortgage brokers across Australia by providing exceptional loan processing services. We understand that efficient loan processing is vital to the success of your business, and our services are designed to streamline the entire process.

Our Values: Building Trust Through Quality Loan Processing Services

From our initial concept stage, we have bench-marked ourselves against many of the outsourcing firms and asked us a question, how can we differentiate?

When dealing with outsourced services, a broker's main requirements are responsiveness, flexibility, subject matter expertise and detailed understanding of mortgage broking industry. Armed with this knowledge, we have committed ourselves to ensure that these expectations are met.

We don't simply expect you to choose from our standard packages. We make sure that you get exactly what you want. Your requirements and budget are always respected. We personally answer all your queries and make custom package/agreement if needed. If at any given point you are not satisfied with your loan processor, we give you a replacement without disturbing any of your ongoing activities.

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Why use Brokers' BackOffice for Loan Processing Services?

Choosing the right partner for your loan processing needs is crucial to the success of your business. At Brokers' BackOffice, we pride ourselves on offering top-notch loan processing services that not only streamline your operations but also provide peace of mind. Here are some key reasons to entrust your loan processing tasks to us:

  • ISO-certified IT security: Our robust IT security controls are ISO certified, ensuring the highest level of data protection for your business and your clients.
  • 70+ expert team members: Our experienced and knowledgeable team of over 70 professionals is dedicated to delivering the best loan processing services tailored to your unique needs.
  • 120+ regular, satisfied clients: We have built a strong track record of client satisfaction, with more than 120 happy clients who use our services regularly, showcasing our reliability and expertise.
  • Approved by top aggregator groups: Brokers' BackOffice is recognized and approved by the majority of aggregator groups in Australia, further reinforcing our credibility and industry standing.

By choosing Brokers' BackOffice for your loan processing services, you can focus on growing your business and nurturing client relationships while we take care of the intricate details behind the scenes. Partner with us today and experience the difference.

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Frequently asked questions

Loan processing is the crucial process of verifying and evaluating borrower information and financial documents to prepare a loan application for submission to lenders. This process can be time-consuming and complex, especially for mortgage brokers who have multiple loan applications to process simultaneously.

Outsourcing loan processing services can help you save time and reduce the workload of your in-house staff. By working with a reliable loan processing service provider like Brokers backoffice, you can leverage the expertise of experienced loan processors who can manage the entire loan processing cycle from application to closing. This can help you to streamline your operations, improve processing times, minimize errors, and ultimately close more deals with improved customer satisfaction.

We have a comprehensive quality control process in place to ensure that loan processing is done accurately and in compliance with relevant regulations and industry standards. Our loan processors follow a strict process that includes sorting and arranging documents, preparing list of outstanding documents, verifying borrower information, reviewing financial documents, and evaluating borrowing capacities

We have a well-defined loan servicing process flow that is designed to provide excellent customer service while minimizing risk and maximizing efficiency. We use advanced technology to manage loan servicing tasks and provide real-time updates.

We also conduct regular internal reviews of loan files and procedures, as well as ongoing training for our team to stay up-to-date on industry changes and regulation and provide your clients with highest level of service. We work closely with lenders to ensure that loan applications are submitted with accurate and complete information, and we monitor the entire loan processing cycle to ensure that deadlines are met, and loans are closed efficiently.

Yes, our loan processing services can be customized to meet the specific needs of your broking business. We understand that every brokerage is unique and may require different levels of support and service. Our team will work closely with you to understand your specific requirements and tailor our services accordingly. Whether you need help with a specific part of the loan processing cycle or require end-to-end support, we can create a customized solution that fits your needs and budget.

We have two different service models to offer: Virtual team member and Pay per application basis. You can choose either of the following:

  • With pay per application, you will only pay for the number of applications processed, making it a cost-effective solution for businesses that have a fluctuating volume of loan applications.
  • Our virtual team member service model provides you with a dedicated team member who will guide you throughout the loan processing journey. This model is ideal for businesses that require consistent support and communication throughout the process.

The time it takes to process a loan can vary depending on several factors, including the complexity of the loan application, the availability of borrower documentation, and the lender's processing time. On average, our loan processing turnaround time is 24 hours.

At our company, we work diligently to ensure that loan applications are processed as quickly and accurately as possible. We use streamlined processes and technology to expedite loan processing times, and we maintain ongoing communication with lenders to ensure that loan applications are moving forward.

At our company, we take the security and confidentiality of client information very seriously. We have strict policies and procedures in place to protect client data from unauthorized access, use, or disclosure. These include:

  • Secure data storage: We use encrypted servers and other security measures to protect client data stored on our systems.
  • Access controls: We limit access to client data to authorized personnel only, and use multi-factor authentication to ensure that only authorized users can access our systems.
  • Regular backups: We maintain regular backups of client data to protect against data loss or corruption.
  • Training and awareness: We provide regular training to our staff on best practices for data security and confidentiality, and enforce strict policies on data handling and usage.

In addition, we comply with all applicable data privacy and security regulations, and undergo regular security audits and assessments to ensure that our systems and processes meet the highest standards of security and confidentiality.