Terms & Conditions – Brokers' BackOffice
Introduction
These Terms and Conditions apply to this website and any associated forms, client portals, downloadable resources, landing pages, newsletters, and digital services operated by Brokers' BackOffice (ABN: 82 618 545 305) (“Brokers' BackOffice”, “we”, “our”, or “us”).
By using this website or Services, you agree to these Terms and Conditions. If you do not agree, you should discontinue use immediately.
General Information
Website content, including blogs, outsourcing resources, broker insights, operational tips, videos, and educational materials, is provided for general informational purposes only.
Information published on this website does not constitute mortgage advice, credit assistance, legal advice, compliance advice, or financial advice.
Any operational, staffing, efficiency, or turnaround examples shown on this website are indicative only and should not be treated as guaranteed outcomes.
Loan Processing and Virtual Administration Services
Brokers' BackOffice provides outsourced loan processing support, virtual administration assistance, CRM support, document collection assistance, lender follow-up support, and operational administration services for mortgage brokers.
Brokers' BackOffice does not provide direct credit advice, lending recommendations, or regulated mortgage broking services to consumers.
All credit assistance, lender recommendations, loan suitability decisions, responsible lending obligations, compliance obligations, and client-facing advice remain solely the responsibility of the licensed mortgage broker or brokerage.
Brokers' BackOffice acts strictly as an operational and administrative support provider.
While reasonable efforts are made to maintain service quality, we do not guarantee lender approval outcomes, settlement timelines, file turnaround times, or business performance improvements.
Clients remain responsible for reviewing all work, maintaining compliance, and ensuring file accuracy before lodgement or submission.
Information Security and Privacy
Brokers' BackOffice maintains information security processes and operational controls designed to support data protection and confidentiality obligations.
We may utilise secure systems, role-based access controls, document management systems, and operational safeguards as part of service delivery.
Clients remain responsible for maintaining secure access to their own CRM systems, lender portals, and external software platforms.
Website Use
You agree not to misuse the website, upload malicious software, gain unauthorised access, or reproduce content without permission.
We reserve the right to suspend access for misuse or suspicious activity.
Intellectual Property
All branding, service content, website material, resources, blogs, graphics, videos, and designs remain the intellectual property of Brokers' BackOffice.
Commercial reproduction or redistribution without written approval is prohibited.
Third-Party Platforms
This website may contain links to CRM systems, aggregators, lenders, software tools, or third-party providers.
Brokers' BackOffice is not responsible for the accuracy, availability, or reliability of third-party platforms.
No Warranties and Limitation of Liability
Services and website content are provided on an “as is” basis.
To the extent permitted by law, Brokers' BackOffice excludes liability for losses arising from website use, lender outcomes, compliance obligations, delays, technology failures, or reliance on website information.
Nothing excludes rights available under the Australian Consumer Law.
Governing Law
These Terms are governed by the laws of New South Wales, Australia.
Contact Us
- Brokers' BackOffice
- ABN: 82 618 545 305
- Level 49, 8 Parramatta Square, Parramatta, NSW 2150
- Phone: 1800 96 50 90
- Website: www.brokersbackoffice.com
